Student Accounts Office

The Student Accounts department is a unit of the Controller’s Office that provides quality account management service to students, parents and alumni by proactively assisting them in meeting their financial responsibilities for attendance.  The Student Accounts department is comprised of five functional areas:

  • Student Accounts Specialists serve as the point of contact for customer questions and concerns.  This team coordinates student billing and assists customers with billing charges and disputes.
  • Cashiers office staff are responsible for collecting and recording student payments and departmental deposits in compliance with University policies and procedures.
  • Third Party Billing staff bill third party agencies on behalf of students whose attendance is sponsored by a corporation, non-profit agency, military agency, or international embassy.
  • Collections staff are responsible for collecting past due student account receivables.  The Collections team also provides counseling to Perkins Loan recipients and assists students with the repayment process.

News and Announcements:


MasterCard Issue:

MasterCard has released new BIN#'s for their newly issued cards, however, they did not notify Merchant Services of these new numbers before releasing them to the public.  If you are trying to use a newly issued MasterCard online via my.uncc.edu  and you get an error message that "the card type is not recoginzed"  then your card falls into this category.  It is estimated that you will be able to use this card online in May 2016, but until then you will need to choose another card to use online or come to the Cashiers Office and make the payment in person.  

Important Dates:

First Summer Session 2016

May 18, 2016         First Payment Due Date/Cancellation for Non-Payment 
                               (Full payment due for charges incurred on or before this date)
May 23, 2016         First day of class
May 24, 2016         Second Payment Due Date/Cancellation for Non-Payment
                                (Full payment due for all charges incurred after May 18)  
May 24, 2016         Last day to drop a course(s) with no charge 

Second Summer Session 2016

June 29, 2016         First Payment Due Date/Cancellation for Non-Payment 
                               (Full payment due for charges incurred on or before this date)
July 05, 2016         First day of class
July 06, 2016         Second Payment Due Date/Cancellation for Non-Payment
                                (Full payment due for all charges incurred after June 29)  
July 06, 2016         Last day to drop a course(s) with no charge 

Fall 2016

August 17, 2016         First Payment Due Date/Cancellation for Non-Payment 
                               (Full payment due for charges incurred on or before this date)
August 22, 2016         First day of class
August 29, 2016         Second Payment Due Date/Cancellation for Non-Payment
                                  (Full payment due for all charges incurred after August 17)
August 29, 2016         Last day to drop a course(s) with no charge 

*Students who wish to drop ALL courses for which they are registered must withdraw from the university to avoid academic or financial responsibility.  Review the Withdrawal Refund Schedule and Withdrawing from UNC Charlotte website for more information.